WHAT YOU NEED TO KNOW
We really hope that you love your ELJO THE LABEL items as much as we do. If you do wish to make a return for any reason, here is what you need to know:

Items must be returned within 14 days of receiving your order. You as a customer have a right of withdrawal for 14 days after receipt of the goods.

Goods returned must be unused and intact, in the original packaging with the original hangtag on. Returns that have been worn or used, damaged, soiled, altered or returned after the 14 days may not be accepted and may be sent back to the customer.  

HOW TO MAKE AN RETURN
To make it as easy as possible for you there’s a handy return sheet enclosed with your delivery. Just fill it out and include it in your return so we can process returns as efficiently as possible. Don’t worry if you lose it, email us at contact@eljothelabel.com.

For returns, the customer is responsible for the cost of shipping the item back to us.

Please return your items to:
ELJO THE LABEL
Burgemeester Mullerstraat 9
2235 VG  Valkenburg
The Netherlands

Please get a tracking number when you send your return. We also recommend obtaining proof of postage for your records.

SOMETHING WRONG?
If you receive an incorrect or damaged item, please contact our customer service team immediately: contact@eljothelabel.com. Please include a photo of the item, so we can advise you on how to proceed. We are unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you. 

WHAT ABOUT CUSTOMS?
Please note we do not stand for customs payments. Any international shipping fees associated with returning items are the sole responsibility of the customer and we cannot refund these costs. Please mark your package as a return when sending back to us. 

HOW LONG DOES IT TAKE TO GET A REFUND?
Refunds will be processed back to the original payment method. We will process returns within 5 days of receiving the item(s) and refunds may take up to 10 business days to complete, depending on your bank.